Privacy 

This Privacy Policy outlines how lumierhome.com ("the Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collection of Personal Information

When you interact with the Site, we gather certain information about your device, your engagement with the Site, and data necessary for processing your purchases. Additionally, if you contact us for customer support, we may collect further information. We refer to any information that uniquely identifies an individual as "Personal Information". See below for details on the types of Personal Information we collect and the reasons behind it.

Device Information

Examples of Personal Information collected:

• Version of web browser
• IP address
• Time zone
• Cookie information
• Pages viewed, products searched, and interaction with the Site

Purpose of collection:

• To optimize Site performance and analytics

Order Information

Examples of Personal Information collected:

• Name
• Billing and shipping addresses
• Payment details (credit card numbers)
• Email address
• Phone number

Purpose of collection:

• To fulfill orders and provide services
• Process payments and shipping
• Communicate with customers
• Prevent fraud

Customer Support Information

Examples of Personal Information collected:

• Same as above

Purpose of collection:

• Provide customer support

Minors

If you are under the age of majority in your state or province of residence, please refrain from using our Services or Site. We do not knowingly collect personal information from minors. If we become aware of such information provided to us, we will take steps to remove it promptly.

Sharing Personal Information

We share Personal Information with service providers to assist us in providing services and fulfilling contracts with you. For example:

• We utilize Shopify to manage our online store.

We may also disclose Personal Information to comply with applicable laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We may use Personal Information for targeted advertising or marketing communications based on your interests. This may include:

• Utilizing Google Analytics to understand Site usage
• Sharing information with advertising partners

You can opt out of targeted advertising through various platforms such as Facebook, Google, and Bing. Visit the provided links for more information.

Using Personal Information

We use Personal Information to deliver our services to you, including product sales, payment processing, order fulfillment, and providing updates on products, services, and offers.

Lawful Basis

As per the General Data Protection Regulation (GDPR), we process Personal Information under lawful bases such as consent, contract performance, legal obligations, vital interests, public task, and legitimate interests.

Retention

We retain Personal Information for our records unless requested for erasure. Refer to the 'Your rights' section for erasure requests.

Automatic Decision-Making

We do not engage in fully automated decision-making processes with legal or significant effects using customer data. Our processor, Shopify, may use limited automated decision-making to prevent fraud.

Selling Personal Information

If you are an EEA resident, you have rights regarding access, portability, correction, updating, or erasure of Personal Information. Contact us for assistance.

Cookies

We use cookies to enhance your browsing experience and improve our services. You can control and manage cookies through your browser settings.

Do Not Track

We do not alter our data collection and usage practices based on "Do Not Track" signals from browsers.

Changes

This Privacy Policy may be updated periodically to reflect changes in practices or for operational, legal, or regulatory reasons.

Contact

For inquiries about our privacy practices or to file a complaint, please contact us at support@lumierhome.com.

Last updated: 3/7/2024

If you are dissatisfied with our response, you have the right to contact the relevant data protection authority or our supervisory authority at support@lumierhome.com.